FREE SHIPPING — On all orders $50+
Welcome to our Help Center! Here you’ll find answers to frequently asked questions about our products, services, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to our customer support team, and we’ll be happy to assist you.
Our warranty covers manufacturing defects and issues with the quality of materials used in the product. It does not cover damage caused by misuse, accidents, or wear and tear.
The warranty period varies depending on the product, but most items come with a standard one-year warranty from the date of purchase. Please check the product details for specific information.
To make a warranty claim, simply contact our customer service team with your order number, a description of the issue, and any supporting photos. We’ll guide you through the process.
If your product is found to be defective, we’ll either repair, replace, or issue a refund, depending on the circumstances and the product’s warranty policy.
We accept returns within 30 days of purchase for most products. Items must be unused, in their original packaging, and in resellable condition. Please review the product-specific return details for exceptions.
To initiate a return, contact our customer service team with your order number and reason for return. We’ll provide you with return instructions and a shipping label if applicable.
Yes! If you prefer to exchange an item, please contact us within 30 days of receiving your order. We’ll help you process the exchange for a replacement item or store credit.
For most returns, you’ll be responsible for return shipping costs, unless the item is defective or the return is due to our error. Please refer to our return policy for full details.
Once we receive your return, we’ll process it within 7–10 business days. Refunds will be issued to the original payment method, and exchanges will be shipped once the returned item is received.
Some items are not eligible for returns or exchanges, including but not limited to clearance items, gift cards, and personalized products. Please check the product page or contact us for more information.
Orders typically ship within 1-3 business days. Delivery time depends on your location and shipping method, but most orders arrive within 5-7 business days.
Yes! Once your order has shipped, you’ll receive a tracking number via email. You can use this to track your order on the carrier’s website.
Yes, we offer expedited shipping options at checkout for faster delivery. Shipping rates and times will vary depending on the method chosen.
If you need to change or cancel your order, please contact us as soon as possible. We can make changes or cancel orders before they are shipped, but once the order is in transit, we may not be able to modify it.
